Responsible Gaming at 788bet

Our Commitment to You

At 788bet, we believe that responsible gaming is not an afterthought — it is built into the foundation of how we operate. We understand that for the vast majority of players across Bangladesh, betting on cricket, exploring slots, or enjoying live casino games is a source of fun and excitement. Our goal is to help you keep it that way.

A small number of players may find that gambling stops being recreational and begins to affect their daily lives, finances, or relationships. 788bet takes this seriously. We have invested in a suite of player-protection tools that give you direct control over your own gambling activity, and our support team is always ready to assist any player who feels they need help.

This page outlines everything 788bet does to promote responsible gambling, the tools available to you right now, the warning signs of problem gambling to watch for, and how to reach us if you are concerned about your own behaviour or that of someone you care about. Please read it carefully — the information here could make a real difference.

Your Player Protection Tools

All of the tools below are available to every registered 788bet player. To activate any of them, contact our support team at [email protected] with the subject line "Responsible Gaming Request", and our team will process your request promptly. Changes that increase your limits take effect after a 24-hour cooling-off period; changes that decrease your limits or restrict your account take effect immediately.

Warning Signs of Problem Gambling

Most people who gamble do so without any lasting harm. However, gambling can become problematic for some individuals. The following warning signs may indicate that gambling is no longer just entertainment. If any of these apply to you — or to someone you know — please seek help without delay.

• Spending more money on gambling than you can afford, or borrowing money specifically to gamble.
• Chasing losses — continuing to place bets in an attempt to recover money you have already lost.
• Gambling for longer periods than you intended, or finding it difficult to stop once you have started.
• Neglecting work, studies, family responsibilities, or social commitments because of time spent gambling.
• Feeling anxious, irritable, or restless when you are not gambling, or when you try to cut down.
• Lying to family members or friends about the amount of time or money you spend gambling.
• Using gambling as a way to escape stress, depression, loneliness, or other negative emotions.
• Continuing to gamble despite repeated attempts to stop or reduce your activity.
• Prioritising gambling over essential expenses such as rent, food, utility bills, or school fees.

How to Get Help from 788bet

Reaching out is the most important step. Here is exactly how to contact 788bet if you are concerned about your gambling:

1. Contact Our Support Team

   Email [email protected] with the subject "Responsible Gaming Request". Our team is available around the clock and will treat your message with complete confidentiality.
2. Describe What You Need

   Tell us whether you would like to set a deposit limit, activate a time-out, or proceed with self-exclusion. If you are unsure, simply explain what you are experiencing and our team will recommend the most appropriate tool.
3. Confirm Your Identity

   To protect your account and prevent misuse, we may ask you to confirm your registered mobile number or answer a brief security question before activating restrictions.
4. Restriction Activated

   Limit reductions and account restrictions take effect immediately. Our team will confirm the activation by message. For self-exclusion, we will also confirm the duration and removal date in writing.
5. Follow-Up Support

   After your restriction is in place, our support team can also point you toward external counselling resources and helplines available in Bangladesh for anyone dealing with gambling-related difficulties.

Protecting Others

If you are concerned that a family member or someone close to you is experiencing gambling-related harm, there are steps you can take. While 788bet cannot share account-specific information with third parties due to our privacy obligations, we encourage you to have an open and non-judgemental conversation with the person you are worried about and to suggest they contact our support team directly.

If you believe a minor under your care has accessed or registered on 788bet, please contact [email protected] immediately. We will investigate the matter urgently, verify the account holder's age, and close the account without delay if our 21+ requirement has been violated.

Parents and guardians in Bangladesh can also make use of device-level parental control software to block access to gambling websites on shared phones and computers, providing an additional layer of protection for younger household members.

Our Responsible Marketing Standards

788bet is committed to marketing its services responsibly. Our promotional materials — including offers tied to major cricket events like the BPL, T20 World Cup, and IPL, as well as seasonal promotions around Eid and Pohela Boishakh — are designed to be honest, clear about terms and conditions, and never targeted at vulnerable individuals or minors.

We do not present gambling as a guaranteed way to make money, solve financial problems, or as an activity that everyone participates in. All bonus offers carry clearly stated wagering requirements and expiry terms. If you have opted out of marketing communications, we will honour that preference across all channels. You can opt out at any time by contacting [email protected] with the subject "Unsubscribe".